Shipping, returns and refunds
We are working hard to offer our customers the best method of delivery during this unprecedented time.
Domestic handling time
We aim to have orders processed and dispatched within 1 business day of receiving cleared payment.
Please note that we are unable to deliver to NT, Western Australia, Tasmania and remote areas or any other areas other than Metro. Your purchases will be cancelled & refunded.
Delivery charges vary depending on the size and weight of your order and your chosen delivery address. Please note that we can only ship to metro areas. Large items such as the combo pull up rack are pickup only from our Clayton warehouse due to size.
Non metro areas
Unfortunately we are unable to ship to non metro areas. If we are unable to deliver to your area we will offer a full refund on the purchase. If unsure please contact us to confirm if we can deliver to you or not.
Our shipping time frame varies depending on your location and the items you have ordered. Generally, your order will be received between 1-7 business days from dispatch. Unfortunately, 3D Gym Equipment will not offer compensation for any delivery that arrives later than any estimate given.
If your order looks damaged on delivery, please check your delivery before signing for it and inform delivery driver of damage and ask them to sign the damage.
Free local pick-up
Free Local Pick up can be organised at 38, Cambro Rd, Clayton, VIC 3168 by appointment only. Please call us on (03) 8555 3558 to schedule a time.
Returns and refunds
All of our fitness equipment in our store is manufactured to the highest quality standards. Unfortunately, we can't offer you a refund or exchange unless an item is faulty.
If you need to return a faulty item, we will require that you take photos of the item and email them to firstname.lastname@example.org along with your name, phone number and order number.
If the item is deemed faulty, we will ensure to respond via email within 24hrs of receipt of your email and provide refund or a replacement item. You will need to cover the costs of returning the faulty item to us if you're shipping it back.